RayNeo Returns & Exchanges

We want you to be completely satisfied with your cutting-edge smart glasses. If you are not happy with your purchase, you can return your RayNeo device within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Log into your account or contact our support team with your order number to start the return process.

2

Prepare the Package

Securely pack the device in its original packaging, including all accessories, manuals, and cables to ensure a smooth inspection.

3

Ship the Product

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our technicians verify the item's condition, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing