Frequently Asked Questions

Everything you need to know about your RayNeo experience, from shipping to device support.

What is the standard shipping time for RayNeo products?

Standard shipping typically takes 3-7 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.

Do RayNeo smart glasses come with a warranty?

Yes, all RayNeo hardware includes a 1-year limited warranty that covers manufacturing defects. This does not include accidental damage or unauthorized modifications.

What is your return policy for electronics?

We offer a 30-day return policy. Items must be in their original packaging, including all cables and accessories, and in like-new condition to qualify for a full refund.

Are RayNeo glasses compatible with prescription lenses?

Yes, our smart glasses are designed to be compatible with prescription inserts. You can have your local optician craft lenses based on the frame template provided in the box.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer financing options through Klarna and Affirm for eligible customers.

How do I update the firmware on my RayNeo device?

Firmware updates are managed through the official RayNeo companion app. Simply connect your glasses to your smartphone via Bluetooth or USB-C and follow the on-screen prompts.